Hideaway IV & Aesthetics Policies

Your punctuality is greatly appreciated so that we are able to dedicate the appropriate amount of time to your scheduled treatment. Lateness of more than 15 minutes will result in rescheduling your appointment.

Appointment Reservations:

Due to the popularity of our services, it is necessary to make an advanced appointment. Unfortunately, due to the frequency of “no-shows” or last minute cancellations, we have had to implement a new policy.

Scheduling and cancellation:

Your treatments are reserved especially for you and we value your business. We also ask that you respect our scheduling policies. Should you need to cancel, please contact us 48-hours in advance of your scheduled appointment time. All cancellations with less than 48-hours notice and no-shows are subject to a cancellation/no-show fee of $100.00. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. This courtesy enables us to compensate our staff for their time, and maintains a higher availability of our time for you as well as to others. By scheduling an appointment, you are agreeing to our cancellation/no show policy.  All services require a credit card or a gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking.  You will not be able to book your appointment unless we have a working credit card on file at the office. You will not be billed unless there is a cancellation of less than 48 hours or a no show.  There will be emergencies, we understand that, and we will deal with those on a case by case basis. We respect your money and our time and we completely understand how busy everyone can be. We have clients waiting 4 weeks to get in with us; so time is extremely valuable.

Clients arriving more than 10 minutes late may result in a shortened appointment time or a cancellation if there is not enough time to complete the procedure.

We ask that first time clients arrive at the office 15 minutes prior to their scheduled appointment time to complete new client paperwork and pictures.

Pricing:

For your convenience, we accept cash, checks, Visa, Discover, MasterCard, American Express and Care Credit. Payment is due at the end of the service. All returned checks will be subjected to a $25 fee. We also have a Beauty Bank for your convenience. Click on the Beauty Bank Logo on the Home Page for more information.

Refunds/Returns:

All services, gift cards and retail products are non-refundable and non-returnable and or non-transferable, this is non-negotiable.

Packages:

To receive package pricing, payment must be made at the time of the first treatment or sale. Package pricing is nonrefundable, nonreturnable, and non-transferable and may not be applied to other treatment areas.

Children:

Small children are permitted in the treatment area but must be under adult supervision at all times. The safety and well-being of the child/children is the responsibly of the parent. To maintain a quite, professional atmosphere, we ask that you consider the volume of the child’s conversations.

Special Needs:

Your comfort and well-being are very important to us. Prior to receiving your service, please inform us of any special needs or illnesses you may have so we can better accommodate you.

Confidentiality:

All clients of Hideaway IV & Aesthetics can be assured of complete confidentiality regarding all aspects of their treatments and services. Any information/photos collected are the sole property of Hideaway IV & Aesthetics and will not be shared until full written consent is provided to us by the client.

Gratuity:

We do not accept gratuity as we are a medical practice.